Nau mai, haere mai to the Twominds Festival Accessibility Hub! Your one-stop information guide for planning a smooth and enjoyable festival experience. We’re dedicated to creating an inclusive, welcoming, and supportive environment for everyone to enjoy. Follow the link below for access tickets, or continue reading for the festival's accessibility information.
PRE-FESTIVAL INFORMATION
COMPANION TICKETS
Twominds Festival offers the option to d/Deaf, disabled and neurodivergent people to purchase Accessibilty Tickets. For those who require a support person to visit the festival, every Accessibilty Ticketholder is entitled to one free Companion Ticket. You are not required to use this companion ticket – they are offered as an option to use if you feel it would benefit you. We don’t require proof or disclosure of disability or diagnosis to use this ticket. For access and companion ticket holders, the ticket’s QR code will provide dual entry for one ticket holder, and one companion. Both attendees must go through the ticketing process together while entering the festival site. Weekend Passes are $279 + BF, Saturday Day Passes are $159 + BF and Friday Day Passes are $99 + BF, with each of these tickets including entry for two people.
PURCHASING TICKETS
Access tickets can be selected through our Accessibilty Ticketing platform. This is different to the festival’s main ticketing platform. Follow the link found at the top of our website’s Accessibility Hub page, or through the main ticketing platform under the tab titled Accessibility Info.
ACCESSIBILITY HANDBOOK
A handbook with all accessibility information will be distributed via email to accessibility customers prior to the event. These will also be available to view as a hardcopy A4 booklet at our Customer Service Hub inside the festival grounds. This will include bar and food vendor menus, set times, festival programme, a site map, travel times, and points of contact. Link to handbook
ACCESSIBILITY ZONES
Accessibility customers and their companions can use our accessibility facilities and chill out zones during the festival. More details about the chill out zones are in the information below. Entry into these zones will require you to show your accessibility wristband, and is accessed through the Customer Service Hub tent.
FINANCIAL BARRIERS
If you are a d/Deaf, disabled or neurodiverse person wanting to attend the festival, and the cost of a ticket is a barrier to you, please contact us so we can try to help.
PRE-FESTIVAL QUESTIONS
Our team is available for pre-event questions via email at access@twomindsfestival.co.nz.
GETTING TO THE FESTIVAL
FESTIVAL LOCATION
Twominds Festival is located at Spencer Beach Top 10 Holiday Park, 100 Heyders Road, Spencerville, Christchurch 8083. By car, this is approximately 25 minutes from Christchurch City Center or 30 minutes from Christchurch International Airport.
PARKING
There will be a mobility carpark and drop-off zone for Mobility Parking Permit Holders in the backstage area close to the main stage. This a grass carpark with flat, hard ground, and space away from thoroughfare for vehicles with rear ramps to operate safely. We ask that you book a mobility carpark while purchasing your tickets if you are planning to have your vehicle parked for the duration of the event. If you do not hold a Mobility Parking Permit and require access to this carpark, please get in contact and we can happily sort this for you.
SHUTTLE BUSES
Shuttle buses organised by Twominds Festival will operate between Christchurch City Centre and the festival site. Timetables and tickets will be released closer to the event. These shuttle buses are 50-passenger private coaches equipped with steps for boarding, and are not wheelchair accessible.
SITE ACCESSIBILITY
WIDER CAMPSITE GROUNDS
Spencer Beach TOP 10 Holiday Park is a grass campground connected by paved roads with judder bars. All grassed areas are level and free of potholes, with firm, dry ground suitable for navigation by wheelchair. See map here
FESTIVAL SITE GROUNDS
There is a wide gravel road running through the length of the festival site, however travel over grass is required to reach all stages, vendors, and facilities. Our Forest Stage has uneven sandy ground, with roots and low shrubbery. See the gallery below for aerial views of the festival site.
The following information will be provided closer to the event date:
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Videos of festival grounds, terrain, and facilities
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Walking distances and approximate times between key areas
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Detailed maps highlighting accessible parking, toilets, chill-out zones, and viewing areas
WIDER CAMPSITE LIGHTING
Spencer Beach TOP10 Holiday Park has existing lighting throughout the site, but additional flood lights will be operating between dusk and dawn. These will be positioned between the festival exit and the carpark, for safe passage to the campground, rideshare and bus pick up points.
FESTIVAL SITE LIGHTING
Festoon lights will run around the festival site’s perimeter fencing, and along the main gravel road. Floodlights will be placed throughout the festival site to ensure grounds are clearly lit when travelling in between stages and facilities. Our dancefloors will not have safety-specific lighting. All bars will have LED fluorescent lighting, and flood lights will be installed over portaloo areas.
ON-SITE ACCESSIBILITY SUPPORT
Visit the Customer Service Hub near the main stage for onsite assistance, maps, and more, or speak to any staff members at the bar, security, stages, or gates. They will be able to assist you.
ACCESSIBLE TOILETS
Two accessible toilets will be located inside the festival site, and there are accessible toilets throughout the wider campground. One festival site toilets is publicly available near the Forest Stage. An additional accessible portaloo will be available outside the Welfare and Kaitiaki Tent specifically for access customers and their companions. We do not currently have access to a Changing Places bathroom, and will not have hoist or changing-table facilities available onsite.
WELFARE AND KAITIAKI TENT
This designated area is situated backstage of the main stage for breaks from the festival environment. This will have standard power socket facilities for charging mobility devices, safe storage of medical equipment, and fridges for the storage of medication. The Welfare and Kaitiaki Tent is accessed through our Customer Service Hub.
SENSORY CONSIDERATIONS
The festival features loud music, flashing lights, and vibrant crowds. We encourage you to bring items like noise-canceling headphones, sunglasses or sensory toys if they enhance your comfort. If you need time in a minimal enviroment at any point throughout the festival for any reason, ask our team in the Welfare + Kaitiaki Tent to access our low-stimulus environment. Please know our welfare tents are made of canvas and won’t block out all festival noise.
ACCESSIBLE VIEWING AREAS
Accessible viewing areas are available side-of-stage on the Main Stage and Treehouse Stage. These areas have a limited capacity, and will require you and your companion to show your wristbands to enter the side-of-stage area. Accessible seating and viewing areas will also be available for access customers at the back of the dancefloors on Main Stage, Flux Stage and Treehouse Stage.
ON-SITE SEATING
Picnic table seating is located across the main event site. Information about seating solutions surrounding our stages will be available closer to the event date.
MEDICAL ASSISTANCE
A St. John’s Ambulance will be available onsite Friday 6pm - 3am, and Saturday 12pm - 5am. St John medical staff are available to all festival attendees, to provide judgement-free assistance and are trained to handle all instances discretely, calmly and confidently. This ambulance will have an AED device onboard. Additional first aid kits will be located at the Customer Service Hub and Main Bar.
WATER STATIONS
Free drinking water will be available at all times throughout the event primarily via existing taps installed around the site, clearly signposted, and well lit during dark hours. Paper cups will be available at each water station, but we encourage you to bring your own reusable water bottles or cups.
ON-SITE VENDORS
Our food vendor menus include vegetarian, vegan, and gluten-free meals. Our bars will serve alcoholic and non-alcoholic beverages. For bar and vendor counters where we cannot accommodate lowered service counters, festival staff will be on hand to assist with service. Twominds Festival is cashless, so all bars, vendors and stalls will accept contactless payments with eftpos or credit.
DRUGS AND ALCOHOL ON-SITE
Alcohol is available for purchase throughout the festival site. KnowYourStuff drug testing services will be on-site for substance harm reduction. A dedicated crowd safety team has been established that will be roaming the site at all times, and we encourage you to ask for help at any time if you feel uncomfortable or unsafe.
ACCESSIBILITY SPECIFIC SERVICES
ASSISTANCE FOR HEARING AND SIGHT IMPAIRMENTS
We are currently unable to provide facilities such as hearing loops, Braille transcriptions, and sign language interpreters. Our team understands that this may affect your experience with us, and we are eager to support however we can—please reach out ahead of the event, or onsite, if there’s anything we can do to make your time at the festival better.
HIDDEN DISABILITIES SUNFLOWER
While we are not an officially accredited organisation through the programme, our staff are educated on awareness around this initiative, and will do our best to support and welcome you.
SERVICE ANIMALS
Registered service animals are welcome across all areas of the site. Water stations and shaded resting spots are available, please talk to our customer service hub to access these facilities.
LOWERED SERVICE AREAS
When building the site, we will do our best to create lowered service areas across our bars and vendors where possible. For bar and vendor counters where we cannot accommodate this, festival staff will be on hand to assist with service.
BRINGING YOUR OWN FOOD
Outside food is allowed for Access Customers with medical or dietary needs, and can be stored by our access team within fridges located in the Zone-1 Chill-out Space. This service is limited to access customers. There is a strict no glass policy within the festival site which extends to food packaging and reusable containers.
MEDICATIONS
Prescription medications are permitted but must remain in original, labeled packaging. Access customers can safely store all medications and medical equipment in the Zone-1 Chill-out Space. This will work similarly to a coat-check, to ensure your medication and equipment is not misplaced, damaged or mixed with somebody else’s. Medication and medical equipment made of glass are exempt from our site’s no-glass policy.
BIO-HAZARD DISPOSAL
A disposal bin for sharps and bio-hazard waste will be located in the Zone-1 Chill-out Space next to the medication and medical equipment storage space.
CONTACT
CUSTOMER FEEDBACK
At Twominds Festival, we know there’s always room to improve. This is our first year implementing a detailed accessibility programme, and we’re dedicated to learning and growing. If there’s something we’ve missed or you’d like us to address, please don’t hesitate to get in touch at access@twomindsfestival.co.nz. We’re here to listen and make this festival as inclusive as possible.